Writing a review people can use

The most useful reviews describe one experience in enough detail that a stranger can judge whether it applies to them. Say what you bought, what happened, and what you would want to know if you were deciding.

What helps

• Dates, amounts and specifics rather than adjectives
• What went wrong and how it was handled
• Whether you would use them again, and why

What gets a review removed

• An experience you did not have
• Naming individual staff, or posting anyone's personal details
• Reviews written in exchange for payment, discounts or free products
• Abuse, slurs, or threats

Reviews are checked automatically and can be reported by anyone. A moderator makes the final call and you are always told the reason.