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Writing reviews, managing your account, and claiming a business profile.

Articles

Claiming your business profile Four ways to prove you control the domain. Editing or deleting your review You can change a review for 30 days. Deleting it is permanent. How a company score is calculated A time-weighted Bayesian average, not a simple mean. Reporting a review What happens after you report something, and what reporting cannot do. What a verified badge means Where the review came from — nothing more. Writing a review people can use What makes a review worth reading, and what gets it removed. Your account and your data Exporting everything we hold, and what happens if you close your account.

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Search for your domain, open the profile, and choose Claim this profile. You verify by email at your domain, a DNS record, or a meta tag.

A review written after an invitation tied to a real transaction reference.

general

Anyone with a verified account who has had a genuine experience with the company.

No. Companies can reply to any review and report ones that break the guidelines, but removal is a moderation decision.

It is a time-weighted Bayesian average of published ratings. Recent reviews carry more weight, and profiles with few reviews sit closer to the platform average.

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